Telares Payment Policy

Last Update: 22/09/2025

1. Introduction

At Telares, our goal is to provide a safe, efficient, and convenient shopping experience for all our customers. Below, we outline our payment policies to ensure that customers understand the available options and the terms associated with the payment process on our e-commerce platform.

2. Payment Methods

Credit and Debit Cards: We accept the following credit and debit cards for online payments:

  • Visa

  • MasterCard

  • Other major credit cards

When using credit or debit cards, please ensure that all required details are entered correctly during checkout to avoid delays in the confirmation and processing of your order.

Cash Payments: At this time, we do not accept cash payments for purchases made through our online store. This policy ensures efficiency and security in both transaction handling and product delivery.

3. Payment Security

3.1. Transaction Security:

The security of your transactions is of utmost importance to us. Our platform uses advanced encryption technology to protect your information and ensure that each purchase is processed securely.

The payment methods used by Telares are provided by third-party payment gateways and processors. These third-party services comply with all security and encryption standards to keep your information safe and confidential. They will only use the information necessary to complete the required process.

We recommend carefully reviewing the Privacy Policies of these providers to better understand how they handle information provided during the payment process.

3.2. Transaction Verification: As part of our security procedures, we may require additional verification for transactions that appear unusual or potentially risky. This process is designed to protect our customers’ security and prevent fraud.

4. Payment Process

4.1. Completing Your Purchase: Once products are selected and added to your shopping cart, you will be guided through the checkout process, where you can select your preferred payment method and confirm the transaction. Your credit card will be charged at the time of purchase on our online store. An order confirmation will be provided once the payment has been successfully authorized and processed.

4.2. Authorization and Confirmation:
After entering your card information, the transaction will be authorized by your card-issuing bank. Once authorized, you will receive a purchase confirmation and a receipt via email.

4.3. Invoicing: Once your payment is confirmed, we will begin processing your order according to our shipping policy. If you requested an invoice with a fiscal receipt, it will be sent along with your order.

5. Cancellations and Refunds:

If you wish to cancel or modify your order, the request must be submitted and confirmed by the Telares team prior to order processing, as detailed in our Shipping Policy. We will be happy to assist you as much as possible. For detailed information on cancellations and refunds, please refer to our Returns Policy.

6. Changes to the Payment Policy

6.1. Updates: Telares reserves the right to modify this payment policy at any time to reflect changes in our operations or legal regulations. Any changes will be appropriately communicated through our platform and will take effect immediately.

7. Contact

For any additional questions regarding our payment policy or if you need assistance with an order, please contact us through our contact form, via email at info@telares.com.do, or by phone/WhatsApp at +1 (809) 563-2206.