Frequently Asked Questions (FAQ) – Updated

1. What payment methods are accepted?
We accept payments via credit card (Visa, MasterCard, and other major credit cards) and bank transfer. Currently, we do not accept cash payments for purchases made through our e-commerce platform.

2. How long will it take for my order to arrive?
Delivery time depends on the chosen shipping method and the recipient’s location. Domestic orders are generally delivered within 2–4 business days after processing, and international orders within 7–21 days. Please refer to our Shipping Policy page for more details.

3. How can I track my order?
You can check your order status in your user profile on our online store or via the tracking number sent to your email when the order is placed.

4. Can I return an item if I’m not satisfied?
We do not accept returns for custom-made textile products unless they have manufacturing defects or are covered under an active warranty. For defective products, claims must be made before confirming receipt of the order. See our Returns Policy page for more information.

5. How can I contact customer service?
You can reach our customer service team by email at ventas@telaresrd.com or via WhatsApp at +1 (809) 563-2206. Our business hours are Monday to Saturday, from 9:00 am to 7:00 pm (local time).

6. Do you offer discounts for bulk purchases?
We offer a loyalty program for our professional customers, Telares Pro, which includes benefits such as discounts. For more information or to register your company, please contact our customer service team.

7. Where can I find product sizing and fit information?
Product measurements are detailed on each product page, along with technical and care specifications. Desired lengths can be requested when placing your order before adding the product to the shopping cart.

8. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs, customs duties, and any additional charges will be communicated for your approval after placing the order. See our Shipping Policy page for more details.

9. How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email address in the subscription form at the bottom of our homepage.

10. Do you have a physical store where I can see the products in person?
Yes, our showroom is located at Avenida Roberto Pastoriza 212, Ensanche Naco, Santo Domingo, Dominican Republic. [MAP]

11. What is Telares?
We are a company with over 10 years of experience providing exceptional customer service and a wide variety of textiles and home décor products, ensuring top quality and reliability. We sell products such as fabrics for indoor and outdoor upholstery, curtain fabrics, sheer fabrics, dimout and blackout fabrics, roller blinds (blackout, dimout, and zebra), as well as curtain systems like rods, rails, and accessories for installation and handling. We are passionate about excellence and quality in every project, ensuring every customer receives only the best.

12. Do you provide free advisory services?
Yes, we offer personalized, free advice on decoration, combinations, and style through our specialized team, including professional interior designers, to assist with your purchase and guide you throughout the selection and buying process. We tailor our advice to your budget and specific needs, helping you choose fabrics and curtains suitable for your spaces.

13. How can I contact your team?
You can contact us via email at ventas@telaresrd.com, WhatsApp at +1 (809) 563-2206, or by sending a direct message on our Instagram account @telaresrd.

14. Where can I find ideas for inspiration?
You can find inspiration on our Pinterest and Instagram pages. Soon, we will also launch a blog sharing ideas, trends, and tips on interior design and décor.

15. What products can I find at Telares?
We offer a wide variety of textiles and home décor products, ensuring the highest quality and reliability. Products include fabrics for indoor and outdoor upholstery, curtain fabrics, sheer fabrics, dimout and blackout fabrics, roller blinds (blackout, dimout, and zebra), as well as curtain systems like rods, rails, and installation accessories. We are passionate about excellence and quality in every project.

16. Why choose Telares?
Choosing Telares means opting for a customer-focused experience, where we provide personalized advice and high-quality products. Our process is agile and flexible, designed to meet your needs and exceed your expectations.

17. How can I ensure I’m buying the right product for my needs?
Our team of experts is always available to advise you and ensure you select the most suitable product for your needs and space. You can contact us for a personalized consultation to discuss your requirements and preferences in detail.

18. Does Telares offer warranties for its products?
Many of our products come with a warranty, covering aspects such as quality and manufacturing defects. Specific warranty details vary by product, so we recommend checking the product documentation or contacting us directly for more information.

19. How can I receive news and updates from Telares?
To stay up to date with the latest from Telares, including new products, promotions, and industry news, you can subscribe to our newsletter and follow us on social media such as Instagram and Pinterest.

20. How does Telares handle environmental concerns?
Many of our products are eco-friendly certified, incorporating sustainable practices such as fiber reuse in the manufacturing process. We are committed to sustainability and actively minimize our environmental impact.

21. Does Telares offer personalized services for commercial projects?
Yes, we provide tailored services for commercial projects, including specialized advice and customized solutions to perfectly fit the needs of various industries.

22. How can I submit a complaint or suggestion?
We value customer feedback. If you have a complaint or suggestion, please contact our customer service team via the contact form, email at info@telares.com.do, or by phone/WhatsApp at +1 (809) 563-2206. Your feedback is essential for us to continuously improve.